Terms and Conditions

By registering an account you enter a binding agreement with the operator of Arctic Casino, licensed by the Malta Gaming Authority under MGA/B2C/748/2019. Please read these conditions before your first deposit.

Opening and holding an account

Registration is limited to individuals aged 18 or over who are legally permitted to gamble online from their place of residence. It is your responsibility to know the law that applies where you are.

Each person may hold one account only. Duplicate registrations are closed, any balance built on them is reviewed, and deposits made in good faith are returned to the original payment method.

Details supplied at sign-up must be accurate and kept current. Withdrawals are released only to an account held in the registered player's own name, and never to a third party.

Login credentials are personal. Arctic Casino is not liable for losses caused by shared passwords or by an unattended device, although we will freeze an account immediately once you report suspected unauthorised access.

Deposits, wagers, and withdrawals

Funds must originate from a source you lawfully control. We may request documentary evidence of that source at any point, and processing of a payout pauses until the evidence is supplied.

Player balances are held separately from operating funds in line with our licensing obligations. Balances do not accrue interest and are not a deposit-taking service.

Withdrawal requests are normally approved within 24 hours once verification is complete, after which the settlement time depends on your chosen payment provider.

Accounts dormant for twelve consecutive months may be charged an administrative fee against any remaining balance, subject to prior notice by email.

Promotions and bonus funds

Every promotion carries its own rules covering minimum deposit, wagering multiplier, maximum bet while a bonus is active, eligible games, and expiry. Those specific rules take precedence over this general section.

Game weighting differs by category: slots usually contribute in full toward wagering, while table games and live dealer titles contribute a reduced percentage or none at all.

Patterns intended to extract value without genuine play — low-risk covering bets, coordinated group registrations, or exploiting a known pricing error — void the bonus and any winnings derived from it.

Arctic Casino may withdraw or amend an offer at any time, though changes do not retroactively affect a bonus already active on your account.

Fair play, malfunctions, and suspension

All outcomes are produced by random number generators independently tested and certified for the Maltese market. Published return-to-player figures describe long-run averages, not the result of any individual session.

A malfunction voids the affected rounds and the associated pays. Where a fault credits a balance in error, the amount is reversed and the sequence is reconstructed from server logs, which are the authoritative record.

We may suspend an account while investigating suspected fraud, collusion, money laundering, or breach of these terms, and will tell you the outcome once the review closes unless a legal restriction prevents disclosure.

Complaints, governing law, and changes

Raise a complaint first with our support desk, which acknowledges within 24 hours and aims to resolve within ten working days.

If the outcome is unsatisfactory, you may escalate to the Alternative Dispute Resolution body named in the site footer and, after that, to the Malta Gaming Authority as our licensing regulator.

These terms are governed by the laws of Malta. Nothing here removes any mandatory consumer protection you enjoy under the law of your own country of residence.

Amendments are published on this page and, where material, sent to your registered email at least fourteen days before they apply. Continuing to play after that date means you accept the revised text.

These conditions form the complete agreement between you and Arctic Casino regarding use of the service. Where a translated version differs from the English text, the English text prevails.